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Redemption instructions

The T&Cs require mandatory individual arbitration of disputes between us, unless you affirmatively opt-out within 30 days using the procedures in the T&Cs. You also have 14 days to cancel your T-Mobile Services for any reason.

Terms & Conditions

By purchasing, activating, or using T-Mobile service, you are agreeing to T-Mobile’s Terms & Conditions (“T&Cs”), an agreement that governs your relationship with T-Mobile, including your T-Mobile Services and your Devices. You can review the full T&Cs at The T&Cs provide important information about things like the charges we bill you, privacy information and our network management practices. Prepaid services, e-coupons and gift cards are non−refundable.

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