Frequently Asked Questions


How many fuel points will I earn?

Every day 2X or 4X promotions are applied based on the offer in effect the day you complete your online purchase. For questions regarding your fuel points rewards, please contact Customer Care Center at 1-800-576-4377.

When will I receive the fuel points earned on my purchase?

Your fuel points will be applied to your Kroger account within 48-72 hours after completing your online purchase. For questions regarding your fuel points rewards, please contact Customer Care Center at 1-800-576-4377.

Are Gift Cards refundable?

Once a card has shipped, the card is not refundable. If the intended recipient does not receive their Gift Card, please contact support at 844-217-4797 or by going to our Contact Us page and submitting a request.

Are there any restrictions on purchasing cards?

No, but the card value denominations are preset.

Do these cards expire or have any fees?

Our Gift Cards do not have any expiration date or fees. For further questions, please refer to the specific Terms and Conditions found on the product page prior to purchasing your Gift Card.

How do I check the status of my order?

You can check the status of your order by clicking My Account in the drop down under your name at the top of the site.

How do I place an order?

You can shop online at any time and pay by credit card.

How is my eGift Card order delivered?

For eGift Cards, your recipient will receive an email that contains a link to their eGift Card. You will also receive a confirmation email. The link will take them to the eGift Card page to access their eGift Card with the option to print it.

What delivery options to you offer for eGift Cards?

eGift Cards are delivered via email.

When will my recipient receive their eGift Card?

Usually, the eGift Card will be delivered within minutes, but sometimes it can take up to 2-4 business hours from the time of purchase unless you specify a future delivery date. From time to time, orders may require additional review which could add to the delivery timeframe.

Are Physical Gift Cards embossed?

The Physical Gift Cards are not embossed.

How is my Physical Gift Card packaged and delivered?

Physical Gift Cards can only be shipping to the shipping address provided at the time of purcahse. THey arrive in a single envelope or box (depending on order size) containing all of the cards that were ordered, along with a packaging list detailing the contents.

How long does it take to recieve my Physical Gift Card order?

Once payment is cleared (usually within minutes), it will take up to 3 business days to fulfill your order. Delivery timing is dependent upon the shipping method you select at checkout.

What delivery options do you offer?

We offer delivery options ranging from 5-10 business days or 2-4 business days. Freight charges will be quoted based on the size of the order and the delivery method selected.

What methods of payment do you accept?

We accept Visa, MasterCard, and American Express.

What countries can I purchase my Prepaid Phone Cards from?

You can purchase an eGift for your mobile phone from any country that allows access to the giftcards.kroger.com site. However, the site only accepts transactions in U.S. dollars and only allows refills on prepaid phone numbers in the U.S. dialing plan.

How quickly will I receive my Prepaid Phone Cards?

It can take up to 4 hours for you or the recipient to receive the card. You will apply the card to the carrier’s account and follow your carrier’s process in refilling the card.

What if my wireless carrier is not listed...can I still purchase my Prepaid Phone Cards?

Although you cannot refill your phone unless your carrier is listed on our website, we are always adding new carriers to our service. If your carrier is not listed, be sure to check back from time to time.

Can I purchase a Prepaid Phone Cards for my friend’s or family’s phone(s)?

Yes, you can either send the purchased eGift directly to a recipient or you may send the card to yourself and forward the eGift to the recipient. You may contact the carrier directly to have the card applied to the account.

How much does it cost?

You select the amount you want to purchase for the carrier. Before you pay, you can review details of the total amount due and any other charges.

Can I get a receipt for an online purchases?

After your transaction is complete, the confirmation receipt will be displayed at the end of the purchase. You can print this page to use as a receipt.

What payment type can I use for online purchases?

Currently you can use Visa and MasterCard, credit or debit.

Can you purchase Prepaid Phone Cards as a guest?

Yes, you can purchase airtime as a guest. Your eGift will be sent to you after your purchase has been completed.

Can I set up an automatic credit card payment?

Unfortunately, we are not offering automatic refills.

What should I do if I see unauthorized charges on my card from Giftcard.kroger.com?

Giftcards.kroger.com does not store your credit card information. If you see unauthorized charges from GIFT CARDS, you should contact your bank immediately as your card may have been compromised.

What can I do if I sent the Prepaid Phone Cards to the wrong person by accident?

Please contact customer service.

Can I get a refund for the remaining money I had on my lost or stolen phone?

There are no refunds on airtime purchases or minutes. Please contact your carrier.

Will tax apply to my purchase?

Yes, the tax rate is based on the billing address provided.

What if my transaction did not go through?

If your transaction did not go through it may be due to the payment information provided, such as changes to the cardholder’s address, a new card number, not enough funds in the account, the card being flagged as fraudulent or stolen, or the card being expired. Please contact your bank if any of these options sound possible. If not, please send us an email including your name, phone number, carrier, email address, and billing address to Customer Service.