Frequently Asked Questions


How many fuel points will I earn?

Every day 2X or 4X promotions are applied based on the offer in effect the day you complete your online purchase. For questions regarding your fuel points rewards, please contact Customer Care Center at 1-800-576-4377.

When will I receive the fuel points earned on my purchase?

Your fuel points will be applied to your Kroger account within 48-72 hours after completing your online purchase. For questions regarding your fuel points rewards, please contact Customer Care Center at 1-800-576-4377.

Are Gift Cards refundable?

Once a card has shipped, the card is not refundable. If the intended recipient does not receive their Gift Card, please contact support at 844-727-6922 or by going to our Contact Us page and submitting a request.

Are there any restrictions on purchasing cards?

No, but the card value denominations are preset.

Do these cards expire or have any fees?

Our Gift Cards do not have any expiration date or fees. For further questions, please refer to the specific Terms and Conditions found on the product page prior to purchasing your Gift Card.

How do I check the status of my order?

You can check the status of your order by clicking My Account in the drop down under your name at the top of the site.

How do I place an order?

You can shop online at any time and pay by credit card.

Are Physical Gift Cards embossed?

The Physical Gift Cards are not embossed.

How is my Physical Gift Card packaged and delivered?

Physical Gift Cards can only be shipping to the shipping address provided at the time of purcahse. THey arrive in a single envelope or box (depending on order size) containing all of the cards that were ordered, along with a packaging list detailing the contents.

How long does it take to recieve my Physical Gift Card order?

Once payment is cleared (usually within minutes), it will take up to 3 business days to fulfill your order. Delivery timing is dependent upon the shipping method you select at checkout.

What delivery options do you offer?

We offer delivery options ranging from 5-10 business days or 2-4 business days. Freight charges will be quoted based on the size of the order and the delivery method selected.

What methods of payment do you accept?

We accept Visa, MasterCard, American Express and Discover.