Contact Us

Simply choose your question below or contact us at 1-844-217-4797

Answer:

If for some reason you are unable to complete your purchase because of an error during the checkout process, please fill out the form below and let us know. Please provide details about the type of cards you are trying to order and any error messages that were displayed during your checkout attempt. We will respond to you within 1-2 business days.

Answer:

Most eGift cards are delivered within 4 hours after the order is processed, however delivery might be delayed if additional information is required for credit card authorizations. You can always check the status of your order by logging into your account and visiting My Orders and then by clicking on View Order Details. If your eGift was already sent and you cannot locate the email, you can retrieve the eGift by clicking on the resend email link. If you do not have an account or have additional concerns about the delivery of your eGift, please fill out the form below and let us know. We will respond to you within 1-2 business days.

Answer:

Plastic gift cards will be shipped after the order is processed. Please make note of the delivery option selected at the time the order was placed. You can always check the status of your order by logging into your account and visiting My Orders for details. If you do not have an account or have additional concerns about the delivery of your gift card, please fill out the form below and let us know. We will respond to you within 1-2 business days.

Answer:

If you can’t remember your password, you may reset your password here by clicking on the forgot your password link. If you’re experiencing other issues with your account, please let us know by filling out the form below. We will respond to you within 1-2 business days.

Answer:

If your order has not shipped yet, we can cancel your order. There may be an authorization hold on your credit card that will be automatically reversed by your bank within 5-7 business days. If your order has shipped, we will refund your order and you will see a credit on your next billing statement or on your online banking account. We will contact you only if there is an issue with the balance of the gift card. Please complete the form below to request the order cancelation.

Answer:

We apologize for the inconvenience. Unfortunately we were unable to complete your transaction. The information provided either did not validate against your bank's records or ours. Your credit card account has not been charged. A pending authorization may appear on your account for 7-10 days and will automatically be reversed. Please contact your bank for further clairification. Note that if you saw this message when attempting to place your order, you may not be able to place an order on our site for up to 30 days or you may check with your bank to verify sufficient funds are available.

Answer:

If you have a question regarding Fuel Points, please let us know by filling out the form below. We will respond to you within 1-2 business days.

Answer:

If you have a question regarding a Kroger gift card or ordering Kroger gift cards, please let us know by filling out the form below. We will respond to you within 1-2 business days.

Answer:

Can I set up an automatic credit card payment?
Unfortunately we are not offering automatic refills.

Can I get a receipt for an online purchases?
After your transaction is complete, the confirmation receipt will be displayed at the end of the purchase. You can print this page to use as a receipt.

Please visit our FAQ page for any other questions regarding our prepaid phone cards.

Answer:

Please visit our FAQ page for any other questions regarding our Visa gift cards.